Refund policy

Refund policy / Refund criteria

Right of withdrawal:

According to art. 5 DL 185/1999, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the customer shall send to Albero Bambino Srl a communication to that effect, within 14 working days from the date of receipt of the goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:

Albero Bambino Srl

Via Provinciale, 83

50038 - Scarperia e San Piero (FI)

Or by PEC to always sent within the aforementioned period of 14 days.

The customer at his own expenses shall return the goods, within 14 days, to:

Albero Bambino Srl

C/o Cargo Compass spa

Via Lavoria 56/L/M/N - Cenaia - Crespina Lorenzana - 56040 - (PI)

The goods must be returned intact, complete with all its parts and in original packaging, kept and possibly used according to normal diligence, without any signs of wear or dirt.

The right of withdrawal is however subject to the following conditions:

  1. a) the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, parts, etc.);
  2. b) the purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases the attachment of labels or adhesive tape directly on the original product packaging must be avoided;
  3. c) in accordance with the law, shipping costs relating to the return of the goods shall be borne by the customer;
  4. d) the shipment, until the certificate of receipt in the warehouse of Albero Bambino Srl, is under the full responsibility of the customer;
  5. e) in case of damage of the goods during transport, Albero Bambino Srl will inform the customer of the incident (within 5 working days from the receipt of the goods in its warehouses), to allow him to file a timely complaint against the courier chosen by him and to obtain the refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously cancelling the request for withdrawal;

Albero Bambino Srl is not responsible in any way for damages, theft or loss of goods returned with not insured shipments.

Without prejudice to any repair costs for damages assessed to the original packaging, Albero Bambino Srl will refund the customer the full amount already paid, net of shipping costs incurred, within 14 days from the return of the goods, by transferring the amount charged on the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the invoice holder's current account).

The right of withdrawal is totally void, for lack of the essential integrity condition of the good (packaging and/or its content), in cases where Albero Bambino Srl ascertains

  1. a) the lack of the external package and/or of the original internal packaging;
  2. b) the absence of integral elements of the product;
  3. c) the damage of the product for causes different from its transport.

In case of forfeiture of the right of withdrawal, Albero Bambino Srl will return to sender the purchased goods, charging to the same the shipping costs.

You can use the withdrawal form below:

Withdrawal form for distance contracts according to art. 49, paragraph 1, letter h) of the Consumer Code



Albero Bambino Srl

Via Provinciale, 83

50038 - Scarperia e San Piero (FI)

sent by e-mail to:

Hereby I, the undersigned _________________________(insert name and surname of the consumer who concluded the contract), by sending this form, notify the withdrawal from the sales contract of the following goods/services, ordered on ______________ (insert date of conclusion of contract) and received on ______________________(insert date of receipt of goods).

I undertake to return the goods at my own expense without undue delay and in any case within 14 days from the present. At the same time I ask for the refund of all the payments made by me, equal to Euro _____________________ (insert amount paid) by ___________________________ (insert method of payment used to pay the price, for example: bank transfer - IBAN code (in case of national transfer insert IBAN code; if cross-border transfer also BIC code) or for example re-credit on the credit card used for the payment) within the same term.