Terms of service

Terms and conditions of service

General terms and conditions of sale

General terms and conditions

These general terms and conditions of sale (hereinafter, General Terms and Conditions) apply to all sales of products (hereinafter, Products or Product) purchased through the website www.alberobambino.it (hereinafter, Site). The use of the distance selling service described in the present General Conditions is exclusively reserved to consumers (hereinafter, Customers or the Client), meant as natural persons acting for purposes unrelated to their commercial, entrepreneurial or professional activity. Contracts entered into with Albero Bambino Srl (as defined below) through the Website are governed by Italian law and, in particular, by the Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by the Legislative Decree 9 April 2003, n. 70 (hereinafter, E-Commerce Decree).

Identification of the seller

The seller is:

Albero Bambino Srl - via Provinciale, 83 - 50038 - Scarperia e San Piero (FI)

VAT No.: 06609210486 - Tax Code: 06609210486 - Rea Number: FI - 642269

Information about the products

The information relating to the Albero Bambino Products that can be sold at a distance through the Site are available, with the relevant product codes, on the Site. The above mentioned information is provided in accordance with the articles of the Consumer Code.

Price

The prices of the products are inclusive of 22% VAT. All prices are expressed in Euros.

In the event that the Products are to be delivered to a country outside of the European Union, the total price indicated in the order is net of any customs duties and any other sales tax, which the Consumer hereby undertakes to pay, if due, in addition to the price indicated in the order, in accordance with the legal provisions of the country to which the Products will be delivered. The Customer is invited to inquire with the competent bodies of his country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in his country of residence or destination of the Products.

Any additional costs, charges, taxes and/or levies that a given country may apply for any reason whatsoever to the Products ordered under these Conditions are the sole responsibility of the Customer.

The Customer declares that the lack of knowledge of the costs, charges, duties, taxes and/or levies referred to in the preceding points, at the time of sending an order from the Seller, shall not constitute grounds for termination of this contract and that it shall not in any way charge the aforementioned charges to the Seller.

Shipping methods

Shipments are made the week following receipt of payment. In the event of non-delivery within 30 days of the order, the customer may contact customer service at the e-mail address commercial@alberobambino.it requesting a refund for undelivered items. The risk of loss of or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, takes physical possession of the goods.

Order of the Products

The essential characteristics and prices of the Products are indicated in the offer relating to each Product. For the purchase of the Products the Customer shall fill in and send to Albero Bambino Srl the order form in electronic format, following the instructions contained in the Site. The Customer shall put the Product in the shopping cart and, after having read the General Terms and Conditions, with particular reference to the contribution for the delivery costs and the modalities to exercise the right of withdrawal, and the Privacy Policy, shall select the desired payment method and choose the option Confirm Order. Before submitting his purchase order, the Customer will have the opportunity to correct any errors in data entry by following the appropriate editing procedure contained in the Site. In particular, the Customer has the right to modify the quantity of the Products he intends to purchase, adding or removing one or more Products from the cart. By sending the order, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase process and fully accepts the General Terms and Conditions. The Customer will be able to view and follow the status of his order through the Orders area of his account. In case the products are out of stock due to concurrent purchase, Albero Bambino Srl will communicate to the Customer the possible impossibility to process the orders received within one week from the order itself and will refund any amount already paid by the Customer for the payment of the purchase price.

Methods of payment

Albero Bambino Srl accepts payments made by the following methods:

- Bank Transfer

- Shopify Payments

- Paypal

The order is confirmed ONLY after payment has been received. In case of payment by bank transfer it normally takes 3/5 days for the crediting.

The Consumer acknowledges and accepts that the payments and all the management of the data necessary to make the payment will be handled by companies other than the Seller. At no time during the purchase procedure mentioned above, the Seller is able to know the information relative to the User's credit card. Under no circumstances, therefore, can The Seller be held responsible for any fraudulent or improper use of credit cards and for the management of the data necessary for payment by third parties.

In the event of payment by credit card, at the conclusion of the online transaction, the relevant payment gateway shall authorise only the amount relating to the purchase made. The relevant amount shall be charged to the Customer's credit card at the time of purchase.

If the User cancels the purchase, the payment gateway shall cancel the transaction and release the amount committed. The time required to release the amount depends exclusively on the payment gateway's system for certain types of cards, and may be up to their natural expiry date (24 days from the date of authorisation). Once the transaction has been cancelled, the Customer acknowledges and expressly accepts that under no circumstances may the Seller be held liable for any damages, direct or indirect, caused by delays in the failure to release the amount committed by the payment gateway.

Confirmation of order receipt

In accordance with the provisions of the Consumer Code, the Customer receives, at the time of execution of the contract, by e-mail, confirmation of receipt of the purchase order sent by the Customer.

Purchase receipt

Keep the purchase receipt of your order as it has value for the warranty.

If you wish to request an invoice to be issued, please contact our customer service at commercial@alberobambino.it before the order is dispatched, stating your tax code and order number. The invoice will be sent to the address associated with the order number you have provided. It will not be possible to send the invoice to a different name or address.

Ineffectiveness of the order

No contract shall be considered concluded between Albero Bambino Srl and the Customer if Albero Bambino Srl has reasonable grounds to believe that the Customer does not operate on the basis of a real and genuine interest to purchase the ordered products, or abusively exercises the right of withdrawal. In such cases, the order forwarded by the Customer shall be considered ineffective. Albero Bambino Srl will transmit to the Customer, by e-mail, a communication attesting the non-conclusion of the Contract, also taking care of the cancellation of any charge and/or expense to the Customer.

Force Majeure

Albero Bambino Srl is not responsible for any direct and/or indirect damage not directly attributable to the online shop of Albero Bambino Srl in case of failure to comply with its obligations if this is due to force majeure or accidental case.

Applicable law

These General Terms and Conditions shall be governed by and construed in accordance with the laws of Italy.

Contact

For further information please write to the following e-mail address: commercial@alberobambino.it